This Privacy Policy explains how Rubbish Clearance Finsbury Park collects, uses, stores and protects personal data relating to our customers. It applies to all Rubbish Clearance Finsbury Park customers in our service area who contact us, request a quote, make a booking or otherwise use our rubbish clearance and related services.
Rubbish Clearance Finsbury Park provides rubbish removal and related services to residential and commercial customers in the Finsbury Park area and surrounding neighbourhoods. For the purposes of applicable data protection law, including the UK General Data Protection Regulation and the EU General Data Protection Regulation where applicable, Rubbish Clearance Finsbury Park is the data controller of your personal data.
If you have any questions about this Privacy Policy or about how we use your personal data, you can contact us using the contact details provided on our website or in your booking confirmation documentation.
This Privacy Policy applies to all personal data that we process about customers and potential customers located in our service area. This includes data collected when you:
Contact us by phone, email, online form or social media to request information or a quote.
Make a booking for a rubbish clearance or related service.
Use our services on a one off or repeated basis.
Communicate with us in relation to invoices, payments, complaints, feedback or follow up services.
We only collect personal data that is relevant to providing and managing our services. Depending on your interactions with us, we may collect and process the following categories of information:
Identity and contact details: name, address of the property where the service is required, billing address if different, email address and telephone number.
Service and booking details: description of the work requested, access information for the property, preferred dates and times, job notes, waste type information and any photographs you choose to send to help us provide a quote.
Payment and transaction data: records of payments made, payment status, invoice details, bank transfer references and related accounting records. We do not store full card details where payments are taken through a secure payment processor.
Communication records: emails, text messages, call summaries, quotes, invoices, complaints and feedback that you send to us or that we send to you.
Technical and usage data: limited technical data such as the date and time you contacted us via our website, basic device information and how you interact with our online forms, to the extent necessary to operate and secure our services.
We process your personal data only where we have a valid lawful basis under data protection law. Depending on the specific activity, we rely on the following lawful bases:
Contract: we process your personal data to take steps at your request before entering into a contract and to perform our contract with you. This includes providing quotes, confirming bookings, carrying out rubbish clearance, issuing invoices and handling customer service queries.
Legal obligation: we process certain information where we are required to do so by law, for example to maintain accounting records, comply with tax obligations, or assist with regulatory or legal requests.
Legitimate interests: we may process your data where it is necessary for our legitimate business interests and where your rights and freedoms are not overridden. Examples include managing our relationship with you, improving our services, training staff, preventing fraud and ensuring the security of our operations.
Consent: in limited situations, we may rely on your consent, for example for certain types of marketing communications where required by law. Where we rely on consent, you can withdraw it at any time by contacting us.
We use the personal data we collect for the following purposes:
To respond to your enquiries and provide quotes tailored to your property and the waste to be removed.
To set up and manage your bookings, including communicating with you about arrival times, access arrangements and any changes.
To deliver our rubbish clearance and related services at the agreed location and time.
To issue estimates, invoices and payment reminders, and to process and record payments.
To manage customer service, including handling complaints, resolving disputes, and communicating with you about follow up or additional services.
To keep internal records for administrative, accounting and operational purposes.
To maintain and improve the quality, safety and efficiency of our services, including staff training and service development.
To comply with legal and regulatory requirements and to establish, exercise or defend legal claims.
We do not sell your personal data. We only share your data when necessary to provide our services, comply with the law or protect our legitimate interests. The main categories of recipients are:
Service delivery teams and contractors who need access to your address, contact details and job information to carry out the clearance work.
Payment service providers and banks that process payments and handle financial transactions securely on our behalf.
IT and communication service providers that supply our email, booking and data storage systems, and that act as data processors under our instructions.
Professional advisers including accountants, insurers and legal advisers where necessary for accounting, insurance and legal purposes.
Regulatory bodies, law enforcement agencies or courts where we are required to disclose information by law or where disclosure is necessary to protect our rights, property, safety or that of others.
Where we use data processors, we ensure that appropriate data processing agreements are in place and that they apply suitable technical and organisational measures to protect your personal data.
Our primary data storage and processing activities take place within the United Kingdom or the European Economic Area. If in future any of our service providers transfer or store personal data outside of these locations, we will ensure that appropriate safeguards are used, such as standard contractual clauses or other mechanisms approved under data protection law, to protect your rights.
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting or reporting obligations. In general:
Basic customer and service records, including invoices and payment records, are typically retained for up to six years after the end of the financial year in which the transaction took place, in line with tax and accounting requirements.
Enquiry information from potential customers who do not proceed may be kept for a shorter period, generally up to two years, to allow us to respond to follow up requests and manage our internal records.
Complaints and dispute records may be retained for as long as reasonably necessary to resolve the matter and protect our legal rights.
After these periods, data will be securely deleted or anonymised so that it can no longer be linked to you.
We take appropriate technical and organisational measures to protect the personal data we hold against unauthorised access, alteration, disclosure or destruction. These measures include access controls, secure storage, staff training on data protection responsibilities and the use of trusted service providers who implement suitable security standards.
As a customer of Rubbish Clearance Finsbury Park in our service area, you have certain rights under data protection law in relation to your personal data. Subject to applicable legal conditions and exemptions, these rights include:
Right of access: you can request confirmation of whether we process your personal data and obtain a copy of that data.
Right to rectification: you can ask us to correct or complete personal data that is inaccurate or incomplete.
Right to erasure: you can request that we delete your personal data where there is no good reason for us to continue processing it, for example where it is no longer needed for the original purpose and no legal obligation requires its retention.
Right to restriction: you can ask us to restrict the processing of your data in certain circumstances, such as while a dispute about accuracy is being resolved.
Right to data portability: you can request that we provide you with personal data that you have given us in a structured, commonly used and machine readable format, and you may have the right to ask us to transfer it to another organisation.
Right to object: you can object to processing that is based on our legitimate interests, including any direct marketing, where you believe your interests and rights override our reasons for processing.
Where we rely on consent for certain processing, you also have the right to withdraw your consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
If you wish to exercise any of these rights, please contact us using the details provided on our website or in our correspondence with you. We may need to verify your identity before responding to your request.
If you are concerned about how we handle your personal data, we encourage you to contact us first so we can try to resolve your concerns. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom or in the country where you live or work, if you believe your data protection rights have been infringed.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updated version will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
Privacy Policy for Rubbish Clearance Finsbury Park explaining how customer data is collected, used, stored and protected, and outlining GDPR data protection rights.
Get a quote
When it comes to incorporating recycled materials into your home design, the most important step...
Finsbury Park, a vibrant and increasingly popular area in North London, has become a magnet for...
Finsbury Park, a vibrant and multicultural enclave in North London, offers abundant opportunities...
Finsbury Park, located in North London, is an urban neighborhood that has long captured the...
Nestled in the heart of North London, Finsbury Park is a vibrant and diverse neighborhood that...
Finsbury Park, located in North London, is a vibrant and diverse area that offers a variety of...
(72)
Please fill out the form below to send us an email and we will get back to you as soon as possible.
