These Terms and Conditions set out the basis on which Rubbish Clearance Finsbury Park provides rubbish removal and waste collection services to domestic and commercial customers. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
Company means Rubbish Clearance Finsbury Park, the provider of rubbish removal and waste collection services.
Customer means the person, business, or organisation booking the services of the Company.
Services means any rubbish clearance, waste collection, bulky waste removal, or related services provided by the Company.
Site means the property, premises, or location at which the Services are to be carried out.
Waste means any items, materials, or substances that the Customer instructs the Company to remove, subject to applicable waste legislation and these Terms and Conditions.
The Company provides rubbish clearance and waste collection services, including but not limited to removal of household waste, garden waste, light construction waste, bulky items, and general refuse, subject to applicable laws and these Terms and Conditions.
The Company does not handle certain types of waste including, without limitation, asbestos, clinical or medical waste, gases or pressurised containers, hazardous or toxic substances, chemicals, oils, petrol, diesel, solvents, paints in liquid form, or any other waste classified as hazardous under UK waste regulations unless expressly agreed in writing in advance.
The Company reserves the right to refuse to remove any item that it reasonably believes is unsafe, unlawful to transport or dispose of, or beyond the scope of the agreed Services.
Bookings for rubbish clearance and waste collection can be made by telephone or by any other communication method offered by the Company from time to time. The Customer must provide accurate and complete information regarding the type and approximate volume or weight of waste, access to the Site, parking arrangements, and any other relevant details.
Any quotation provided before an on-site assessment is an estimate only, based on the information the Customer supplies. The final price is confirmed on arrival at the Site, once the Company has inspected the waste and assessed the work required.
A booking is not deemed confirmed until the Company has accepted the booking and provided confirmation of the appointment time or time window. The Company will use reasonable efforts to attend within any agreed time window, but such times are approximate and may be affected by traffic, weather, operational issues, or other circumstances beyond the Company’s control.
The Customer is responsible for ensuring that someone over the age of 18 is present at the Site at the agreed time to provide access, confirm the waste to be removed, and authorise any additional charges where applicable.
The Customer must ensure that the Company has safe, reasonable, and lawful access to the Site and the waste to be removed. This includes providing accurate details of any access restrictions such as low bridges, narrow roads, parking limitations, or entry codes.
The Customer is responsible for arranging suitable parking for the Company’s vehicle, including any necessary permits or permissions. Where parking charges apply, these may be added to the final invoice as an additional cost.
The Customer must ensure that the Site is in a safe condition for the Company’s staff to work. The Company may refuse or suspend Services where it considers that the Site presents an unacceptable risk to health and safety.
Charges for Services are generally calculated based on the volume and type of waste collected, weight where applicable, labour time, and any additional costs such as congestion charges, parking fees, or extra labour requirements. The Company will explain the charging structure to the Customer at the time of booking and confirm the price on Site before commencing work.
All prices are quoted in pounds sterling and, unless expressly stated otherwise, are exclusive of any applicable taxes that may be charged in accordance with UK law.
Payment is due in full on completion of the Services, unless otherwise agreed in writing. The Company accepts payment by cash, debit card, credit card, or any other method offered by the Company from time to time. The Company may require a deposit or pre-authorisation of funds at the time of booking, particularly for larger clearances or commercial work.
Where the Customer is a business and credit terms have been agreed in writing, invoices are payable within the agreed period from the invoice date. The Company reserves the right to charge interest on overdue amounts at the statutory rate and to recover all reasonable costs of debt recovery.
The Customer may cancel or reschedule a booking by contacting the Company as soon as possible. The Company may, at its discretion, charge a cancellation fee where a booking is cancelled or rescheduled at short notice, particularly where staff and vehicles have already been allocated.
Unless otherwise agreed, cancellations made less than 24 hours before the scheduled arrival time may incur a charge up to a reasonable proportion of the quoted price, to cover the Company’s costs and lost opportunity.
If the Company attends the Site at the agreed time and is unable to gain access, or if the Customer or their representative is not present, this may be treated as a late cancellation and a call-out or wasted journey fee may be charged.
Where Company staff are kept waiting at the Site beyond a reasonable period through no fault of the Company, the Company reserves the right to charge a waiting time fee in accordance with its current rates.
The Customer warrants that they are either the owner of the waste and the Site, or that they have the full authority of the owner to arrange for the removal of the waste. The Customer agrees to indemnify the Company against any loss, cost, or claim arising from a breach of this warranty.
The Customer is responsible for clearly identifying the waste to be removed. The Company will not be liable for any items taken away in error where they were not clearly separated or where the Customer or their representative was not present to supervise.
The Customer must ensure that there are no prohibited or hazardous items concealed within the waste. If such items are discovered, the Company may refuse to remove them, apply additional charges for handling and disposal in accordance with applicable regulations, or suspend the Services.
The Company will carry out the Services with reasonable care and skill and in accordance with applicable laws and regulations. The Company’s staff will load the waste onto the vehicle and will take reasonable steps to avoid unnecessary damage to the Site.
The Customer acknowledges that minor scuffs or marks can occasionally occur during the movement of bulky items, particularly in tight spaces. The Customer should move or protect any delicate items in advance. The Company will not be liable for cosmetic damage that is minor, incidental, and reasonably unavoidable in the circumstances.
On completion of the clearance, the Company will take reasonable steps to leave the area clean and tidy, bearing in mind the nature of the waste and the condition of the Site at the outset.
The Company is committed to operating in compliance with UK waste management legislation, including the duty of care in relation to the collection, transport, and transfer of controlled waste. All waste removed by the Company will be taken to authorised facilities for reuse, recycling, recovery, or disposal, as appropriate.
The Customer agrees to provide any information reasonably requested by the Company regarding the nature or origin of the waste, to enable the Company to comply with its legal obligations.
The Company will issue or retain appropriate documentation for the transfer of waste where required by law. Copies may be made available to the Customer on request, subject to reasonable administrative arrangements.
Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under UK law.
Subject to the above, the Company’s total liability to the Customer in respect of any claim arising out of or in connection with the Services, whether in contract, tort, or otherwise, will be limited to the total price paid or payable by the Customer for the specific Service giving rise to the claim.
The Company will not be liable for any indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or loss of goodwill, whether foreseeable or not, arising out of or in connection with the provision or non-provision of the Services.
The Customer must notify the Company in writing of any apparent damage or loss allegedly caused by the Company’s staff as soon as reasonably practicable and, in any event, within 48 hours of completion of the Services. The Customer must provide the Company with a reasonable opportunity to inspect the alleged damage and, where appropriate, to arrange repair or replacement.
The Company will not be in breach of these Terms and Conditions nor liable for any delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances, or causes beyond its reasonable control. These may include, without limitation, severe weather, traffic incidents, breakdowns, strikes, public disturbances, or the actions of third parties.
Where an event beyond the Company’s control occurs, the Company will use reasonable efforts to inform the Customer and to rearrange the Services as soon as reasonably practicable.
The Company aims to provide a reliable and professional rubbish clearance service. If the Customer is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible, providing full details of the issue.
The Company will investigate all complaints in good faith and seek to resolve them promptly, which may include offering to return to the Site, provide a partial refund, or take other appropriate steps, at the Company’s discretion and subject to the circumstances.
The Company will collect and process personal data about the Customer, such as contact details, Site address, and payment information, for the purposes of managing bookings, providing Services, processing payments, and handling any enquiries or complaints.
The Company will handle personal data in accordance with applicable data protection laws in the United Kingdom and will take reasonable steps to keep such data secure and to prevent unauthorised access or disclosure.
The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice, or the Company’s services and processes. The latest version will apply to any new booking made after the updated Terms and Conditions have been issued or made available.
For ongoing or repeat Services, the Company will notify the Customer of any significant changes that may affect their rights or obligations.
If any provision of these Terms and Conditions is found by any court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Customer and the Company in relation to the Services. The Customer acknowledges that they have not relied on any statement, promise, or representation that is not expressly set out in these Terms and Conditions.
By confirming a booking with Rubbish Clearance Finsbury Park, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
Read the service terms and conditions for Rubbish Clearance Finsbury Park, including booking, payments, cancellations, liability, waste regulations and governing law for our rubbish removal services.
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